Policies / Returns

Policies & Returns

Our Guarantee To You:

When shopping at the AirRattle.com, one of the largest airsoft retailers in the nation, you are guaranteed to receive the lowest price, best customer service, and fastest shipping time! We are happy to provide a 30+ Day Warranty and 110% Price Match Guarantee. Our knowledgeable and professional customer service team is eager to provide you with any assistance you may need. We guarantee our products will arrive to you in brand new working condition. AirRattle, is committed to providing civilians and government agencies with the highest quality airsoft products for your training or skirmish needs.

*Please Note: If video is not working on your device CLICK HERE.

Shipping Policy:

All purchasers must be 18 years old or older.
All orders will ship within 24 hours (except holidays and weekends). We are closed Saturdays and Sundays. We ship same day for orders placed before 2PM PST Monday through Friday!
Once your item is shipped a confirmation email will be sent containing your tracking number.
Orders must have a valid street address as the shipping address on your order. We ship by FedEx and they can not deliver to PO boxes.
We ship to the cardholders billing address only to protect customers from credit card fraud. Please contact us for shipping address exceptions.
Regrettably, Hawaii, Alaska, and Puerto Rico do not qualify for free shipping and must pay surcharges for shipping.
All sales shipped to an Ohio address will be charged Sales Tax.
All coupon or discount codes must be applied before your shopping cart checkout process is complete.
Credit cards are billed as soon as the order is placed.
Orders that have a total weight under 2 lbs. may be shipped by USPS.

Specials and Promos:

Some specials/promos require orders to meet a specific dollar amount. This does not include shipping charges.
All coupons must be applied to the order before checkout is completed.
All free items must be added to the cart before checkout is completed. If free items were not added to the order, customers may pay for them to be shipped separately.
All free promotional items do not qualify for replacement/returns.
Some specials and discounts can not be combined with the FREE Promotional products.

Return Policy:

AirRattle is proud to offer you a comprehensive 15/30+ Day Hassle Free Return Policy! If you are not 100% satisfied with your purchase from Airrattle.com, please contact us. Returns must be unused, in the state you received them, and in the original unopened packaging. Items received in used or opened condition are will subject to our standard buyback fee. Buyers wanting a refund for their purchase must contact us within 15 days after receiving their order. Buyers have up to 30 days to return unopened products for store credit. Is your item not working properly? Don't worry we've got you covered! All items that are defective are covered too. If you are having an issue with the product you purchased from us we have a knowledgeable staff to assist you in the right direction. All items are warrantied for at least 30 days. Customers may choose to receive a refund or store credit if they notify us within 15 days of receipt of the defective product. You can return any defective item back hassle free within 30 days for repair or replacement. If you believe that your item is defective, please let us know and we will be more than happy to troubleshoot the issues that you are having! Please note: shipping charges are not refundable and buyer is responsible for return shipping.

For additional help, please email us anytime: customer@airrattle.com
Call us: 805-823-8131 M-F 8am-6pm PST

Item Brand	Warranty Length	Contact Information	Warranty Provider
H&K, Elite Force, Walther	60 Days / 1 Year	(479) 646-4210 Ext. 7	Umarex
G&G	45 Days	101rma@guay2.com	G&G
KWA	45 Days	www.kwausa.com/support	KWA
Echo 1	30 Days	info@jagprecision.com	Jag Precision
Lancer Tactical, AGM, JG, ICS	30 Days	info@lancertactical.com	Lancer Tactical
Team SD	30 Days	rma@airsoftsd.com	Team SD
Cybergun Products	30 Days	info@palcosports.com	Palco Sports
Classic Army, Javelin, SRC	60 Days	(650) 754-6009 www.spartanimports.com/store/rma-form	Spartan Imports
ASG	1-12 Months (based on model)	(805) 529-7707	ActionSportsGames
JG	30 Days	customer@airrattle.com	AirRattle Inc.
VFC	30 Days	customer@airrattle.com	AirRattle Inc.
G&P	30 Days	customer@airrattle.com	AirRattle Inc.
PolarStar	6 Months	cs@polarstarairsoft.com	PolarStar
Lonex	30 Days	customer@airrattle.com	AirRattle Inc.
WE Guns	30 Days	customer@airrattle.com	AirRattle Inc.
Other Guns	30 Days	customer@airrattle.com	AirRattle Inc.
UTG / Leapers	30 Days	office@leapers.com	Leapers
AIM Sports	Limited Lifetime Warranty	rma@aimsportsinc.com	AIM Sports

FAQ

1. How do I properly operate my gun?
2. I'm experiencing issues. What do I do?
3. What items can't be returned?
4. What does my warranty cover?
5. Having an issue. What do I do?
6. How long do I have to return my item(s)?
7. I received the wrong item. What do I do?
8. I no longer want my item. What are my options?
9. Shipping damage, how do I get my item replaced?
10. Do I have a warranty for Certified Pre-Owned items?
11. Do I have a warranty for Boneyard items?

How Do I Properly Operate My Gun?

All airsofters have to start somewhere! Click here for important airsoft information: " Airsoft University." As you may have imagined, these are hobby products and can be very complicated to operate at first. At AirRattle.com, we want to teach you about your airsoft gun and how to properly operate and care for your gun & accessories!

I'm Experiencing Issues. What Do I Do?

Having Issues with your item? Don't fret! Most problems that we hear about on a daily basis are easily fixed. Our troubleshooting page will help you get up and running in no time! Please refer to the following informational link for our troubleshooting guide. You can find that page HERE! If these troubleshooting steps did not help fix your issue, we would be more than happy to assist you in figuring out that problem. Please email us at customer@airrattle.com or call us 805-823-8131 M-F 8am-6pm PST.

What Item's Can't Be Returned?

OEM Batteries and Chargers:

We do cover all aftermarket batteries and chargers which includes combo kits. However, manufacturer stock batteries and chargers that are included with electric airsoft guns are not covered by our return policy. These manufacturer or "OEM" items are added in for free of charge. AirRattle.com always suggests purchasing from our aftermarket batteries and smart chargers selections. Items like smart chargers not only insure proper charging, but also can improve the performance of your item. We do not cover batteries that have been overcharged through the use of a trickle charger.

Consumable Items:

BBs
Batteries
Grease
Oil
Green Gas
CO2

* Free promotional items are also not subject to returns.

Unauthorized Modifications:

Please understand we can not accept any items that have been modified in any way. Modifications void all warranties. General maintenance is accepted and recommended ( i.e. barrel cleaning, motor height and connection checks, and fuse checks). Please do not open up your gun for maintenance. This will void your warranty or any manufacturer warranty.

We will not accept returns of items without an orange tip as regulated by federal law. The blazing orange tip is a requirement on all Airsoft products by law. All items shipped to us and from us must have regulated orange tips. This includes all items for custom/upgrade services.

Misuse/Neglect/Abuse:

We and our distributors will not cover, nor warranty, items that have been misused or damaged by the buyer.

This includes but not limited to:

Improper use of the items
Drop damage
Not properly cleaning and storing items
Using non-seamless ammo (please avoid using commercial retail brand BBs as these are not designed to be used with standard airsoft products)
Using higher voltage batteries (11.1v+ liPos or 10.8v+ NiCad batteries)
Using under-weighted BBs (0.12g bbs in guns with 250FPS and higher)
Exposure to extreme temperatures
Liquid damage

Airrattle Inc. reserves the right to determine what is defined excessive wear and tear or use with products, within reason.

What Does My Warranty Cover?

Many of the items we carry are covered under manufacturer warranties for defects. Our agreements with some manufacturers state we are not allowed to accept returns for their products as it would void their warranty. If your item is not covered by the manufacturer, we will cover you with our in-house 30 day warranty. The Warranty chart above provides all the contact and coverage information for our products. If you are unsure which manufacturer makes your item, contact us at customer@airrattle.com for additional information.

I'm Having Issues. How Do I Return It?

We understand that some items will be defective out of the box from time to time. Majority of the issues with our hobby products can be resolved with simple maintenance procedures. Please look to our troubleshooting page first before contacting us, found here: " Do's & Do Not's of Airsoft". If these procedures do not solve your issue, please look at our Warranty Chart above to start your defective item return

*If an item is returned without proper troubleshooting and no defect is found, the item must be returned to the customer at their own expense, or a standard buyback fee will be deducted from the total amount refunded.

How Long Do I Have to Return My Item?

Coverage Time	AirRattle's Return Options
0-15 Days	Exchanges -Item with a defect will be repaired by a technician. If it cannot be repaired, a new replacement will be sent. For warranty returns, please see the Warranty Chart Store Credit- Item must be new/unopened and in original packaging, you will get a full credit for cost of the product. Refund- Item must be new /unopened and in original packaging, refund cost of product only. (This refund can only be made to the same credit card / PayPal Account that was used for the original transaction.)
16-30 Days	Exchanges -Item with a defect will be repaired by a technician. If it cannot be repaired a new replacement will be sent. For warranty returns, please see the Warranty Chart Store Credit- Item must be new/unopened and in original packaging, you will get a full credit for cost of the product. Refund- NONE

I Received the Wrong Item. What Do I Do?

AirRattle strives to make sure we get your order right the first time, but please understand mistakes do happen less than 1% of the time. If you received the wrong item, please email our support team to get your order corrected ASAP, by emailing us at customer@airrattle.com. Please send us a picture of the item(s) you believe to be incorrect and your order number, and we will make it right with no additional cost to you.

I No Longer Want My Item. What Are My Options?

If you are not satisfied with your purchase, you can return your unused/new item(s) in their original packaging for a store credit or refund within the first 15 days of receiving your order. If you would like to return your item after 15 days, we will take back unused/new items in their original packaging for store credit*.

*A buyback fee of 25% will be applied on items that are not restock-able or not received in new condition.

There Was Shipping Damage. How Do I Get My Item Replaced?

If you receive a damaged item as a result of shipping, please contact our support staff at customer@airrattle.com. We are happy to submit a claim for shipping damage. Rest assured we will make sure you are covered and we will get a new item out to you as soon as possible.

Do I Have a Warranty for Certified Pre-Owned Items?

All of our Certified Pre-Owned Items come with a 30 day warranty through for any kind of internal defects. The warranty for pre-owned items does not cosmetic blemishes or accessories. These items are tested by our technical department for functionality of the product but any included accessories are not.

Do I Have a Warranty for Boneyard Items?

Boneyard items are not covered by any warranty. They are sold as is and all sales are final. These items are not intended to be sold as new as stated on the advertisement in our boneyard section. Items in the ad picture are what is included with our boneyard products.

To read our full "Terms Of Use" you agree to by using this site please refer to the Terms & Conditions link below under "Helpful Info".

By shopping with AirRattle.com you agree to accept the policies listed above, and "terms of use" in full of this site.

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